When you book an appointment with us, that time is considered yours. If no other time is available, we turn away patients who are also in need of treatment. Therefore not showing up and /or not calling ahead of time to re-open this time slot is not acceptable. This is not fair to other patients, or to the therapist whose time was not respected.

• 1 hour treatments are a full 60 minutes from your scheduled time. If you are late that time will be deducted from your treatment so please be punctual.
• A 24 hour notice would be appreciated if you need to cancel an appointment.
• If you do not cancel your appointment 24 hours prior to your scheduled time, or do not make your appointment with out prior notice given to us, it will be considered a “No Show”, and you will still be charged for that time.
• If you are a patient with a previous “No Show” history you will be required to pre pay for all future visits to us.
• All first time appointments will need to be pre- paid.